Shipping & Delivery Policy
Effective Date: October 2026 · Bengaluru Fulfillment Network
1. Kitchen Operations & Slot Schedule
Raku's Kitchen prepares traditional Nati-style dishes in dedicated fresh-batch cooking slots. Orders must be placed one day in advance for the following windows:
☀️ Lunch Slot
Dispatched: 12:30 PM onwards
Self-Pickup Window: 12:30 PM – 2:00 PM
Advance cutoff: Previous evening 10:00 PM
🌙 Dinner Slot
Dispatched: 7:30 PM onwards
Self-Pickup Window: 7:30 PM – 9:30 PM
Advance cutoff: Same day 1:00 PM
* Note: Our kitchen remains closed on Mondays and Thursdays for deep sanitation and fresh sourcing.
2. Delivery Radius & Logistics Aggregators
We fulfill courier delivery orders across Bengaluru through integrated on-demand logistics partners (Borzo and Porter).
- Primary Delivery Zone: JP Nagar, Jayanagar, Bannerghatta Road, BTM Layout, Arekere, Hulimavu, and surrounding South Bengaluru areas (estimated transit: 25–45 minutes).
- Extended City Zone: Delivery throughout Greater Bengaluru is available subject to partner courier availability and surge pricing.
- Live Tracking: Once dispatched, a live tracking link with the assigned delivery partner's details and rider contact is shared via SMS / WhatsApp.
3. Delivery Charges & Packaging
- Delivery Fee: Delivery charges are computed based on actual distance, vehicle type, and third-party courier fare rates. Any applicable delivery fee is shown transparently at checkout before payment.
- Packaging Standard: All food is sealed in food-grade, leak-proof, microwave-safe, tamper-evident containers (₹20 per item packaging fee) to preserve temperature and aroma during transit.
4. Self-Pickup Option
Customers who prefer to collect their food in person pay zero delivery fee. Simply select Self-Pickup at checkout.
📍 Kitchen Pickup Address:
Jambusavari Dinne, JP Nagar 8th Phase, Bengaluru, Karnataka 560078
Contact: +91 96068 88096
5. Customer Responsibility & Delivery Delays
To ensure timely delivery:
- Please ensure your delivery address, flat/unit number, landmark, and reachable phone number are accurate at checkout.
- If the delivery partner is unable to contact you upon arrival at the gate/drop address after 10 minutes of waiting, the order may be marked undelivered without refund eligibility due to the perishable nature of hot food.
- Delivery times may occasionally vary due to Bengaluru traffic or monsoon weather. Our team works proactively with riders to minimize delays.
Questions regarding an in-transit order? Reach our dispatch desk via Contact Us or WhatsApp at +91 96068 88096.