Terms of Service
Effective Date: October 4, 2026 · Last Updated: October 2026
1. Acceptance of Terms
By accessing the website, signing in via mobile phone OTP, placing an order, or utilizing any services provided by Raku's Kitchen ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms") and acknowledge our Privacy Policy & DPDP Statutory Notice.
If you do not agree with any part of these Terms, you must discontinue your use of our platform and refrain from placing orders.
2. Orders, Pricing & Payment
- Advance Notice: Raku's Kitchen specializes in fresh, authentic home-cooked meals. Orders must be placed one day in advance for specified Lunch (ready 12:30 PM) or Dinner (ready 7:30 PM) slots.
- Pricing & Taxes: All menu item prices are quoted in Indian Rupees (₹ INR). Packaging and delivery charges are displayed transparently before payment checkout.
- Mandatory Online Payment: All orders are confirmed only upon successful payment authorization via our payment partner, Razorpay. We do not support Cash on Delivery (COD) for food orders.
- Order Confirmation: An order is deemed accepted only after successful payment verification and receipt of an order identifier (e.g.
RK-XXXXX).
3. Fulfillment: Courier Delivery & Self-Pickup
🛵 Courier Delivery
Delivery rides are dispatched via third-party logistics aggregators (Borzo, Porter). Delivery times are estimates subject to Bangalore traffic and weather conditions. Customers must ensure an accurate drop location and be reachable at their registered mobile number.
🛍️ Self-Pickup
Customers selecting Self-Pickup may collect their freshly packed order directly from our kitchen in Jambusavari Dinne, JP Nagar 8th Phase, Bengaluru during designated slot windows (Lunch: 12:30 PM – 2:00 PM; Dinner: 7:30 PM – 9:30 PM).
4. Cancellation & Refund Policy
Because our meals are cooked to order using fresh, perishable ingredients sourced early each morning:
- Orders can be cancelled with a full refund up to 12 hours prior to the scheduled meal slot.
- Once cooking has commenced (status set to "Preparing"), orders cannot be cancelled or refunded.
- In the rare event that the kitchen cannot fulfill an order due to ingredient availability or unforeseen emergency, a 100% refund is initiated automatically through Razorpay back to the original payment method within 5–7 business days.
5. Statutory Duties of the Data Principal (Section 15 of DPDP Act, 2023)
In accordance with Section 15 of the Digital Personal Data Protection Act, 2023, every customer ("Data Principal") has the statutory obligation to comply with the following duties while using our services:
- Compliance with Laws: You shall comply with all applicable provisions of the DPDP Act and rules made thereunder while exercising your data protection rights.
- No Impersonation: You shall not impersonate another person or submit another individual's phone number, name, or address without lawful authorization.
- No Suppression of Material Facts: You shall not suppress any material information when providing your personal data for order fulfillment or when requesting identity verification.
- Authentic Information: You shall furnish only verifiably authentic and true information when exercising the right to correction or erasure under Section 12 of the Act.
- No Frivolous Grievances: You shall not register false, malicious, or frivolous complaints with our Grievance Officer or the Data Protection Board of India.
6. Limitation of Liability & Governing Law
To the maximum extent permitted by law, Raku's Kitchen shall not be liable for indirect, incidental, or consequential damages arising from delivery delays caused by third-party logistics partners, traffic, or natural events. These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.
7. Contact & Grievance Redressal
For operational support or privacy inquiries under the DPDP Act, contact our Grievance Officer:
Rakesh K. (Data Protection & Grievance Officer)
Email: grievance@rakuskitchen.in
Address: Jambusavari Dinne, JP Nagar 8th Phase, Bengaluru, Karnataka 560078